Frequently Asked Questions

Mathers Clark Travel maintains the most extensive database of all embassies and consulates around the world. This can be provided upon request via email (Helpdesk@mathersclark.com) or through our live chat assist.

We process all the payments securely through PayPal payment gateway. We accept all major credit cards, including Visa, Mastercard and American Express.

mathersclarktravel.com is a private firm (owned by Mathers Clark E-Services Pvt. Ltd.) that does not represent any government department and is not affiliated with the embassy/consulate. We offer expedited Visa/Letter of Invitation and other travel services to our clients and charge a services fees for it. Our online visa application services include, visa consultancy, error proofing of application before submission, booking an appointment and applying for a visa on our client behalf within the shortest possible time. Visa grant or denial is at the sole discretion of the Embassy/Consulate of the country for which the visa is applied for. The company is not involved in visa processing process and is not liable for grant or refusal of visa of any applicant by the consulate or embassy.

Our simple and secure registration allows you to view the application progress on a real time basis, you can add more than one applicant in single application, it also save time when you make your next booking as your data will be securely saved with us.

Mathers Clark Travel will make every effort to ensure that you get your passport or visa in time for your trip. Processing times listed on our website are provided by the Embassies and the Department of State under normal circumstances. However, Mathers Clark Travel cannot be held responsible for any actions whatsoever by embassies/consulates/passport offices/visa centers. Such actions may include: unexpected and unexplained delays or refusals of visas, loss or damage to passports or other documents.

Visa on arrival simply means that the certain citizens are not required to arrange for a visa before traveling to the destination country. The traveler simply need to carry their passport along and the visa is issued by the airport immigration on arrival in the destination country. For your convenience, we have put this list on each traveling to country page. Please check before applying for the visa.
No, under no circumstances, Mathers Clark Travel never ask for the original passport to be physically emailed. For all countries where e-Visa is issued, we need the clear colored scanned copies of the passport. Countries that issues stamped visas, we book an appointment and ask the applicant to physically visit the consulate with the original documents.

We have put together the list on the respective country page where you intend to travel. Please feel free to reach out to us, if you need any further information on this topic.

Validity of visa means the duration for which the visa is valid. In other words, the visa holder must travel and enter the country within that period. If the visa holder does not travel within that time period visa stands expired and a new visa needs to be applied for. 

Stay validity means the duration allowed to stay in the country. Under no circumstances visa holder is allowed to stay more than the period specified in stay validity. Some visas allows the visa holder to enter the country more than once, this depends on the visa (single entry or multiple entry).

Processing time means the time taken by us to process the visa, from the time applicant submits the application with us. Please note that documents required as mentioned while submitting the application is mandatory to avoid the potential delay. Any application submitted without the required documents submission is considered as an incomplete application and will further delay the process. You may also, choose to email us the documents at helpdesk@mathersclark.com mentioning the application number.

As per your browser settings, at times emails lands in the JJUNK/PROMOTIONS folder. Our request is to check these folders before contacting us. If you find the email in any one of these folders, please mark the email not as Junk, to ensure that all the future emails are received in your Inbox.

E-Visa stands for electronic visa, it is also known as paper visa. When the visa is authorized the consulate issues paper visa with all the applicant details and visa details that is digitally send to the applicant. The visa is not physically stamped on the passport. which must be printed out and taken with you to present on arrival in the country you are traveling to. Only then will the visa be stamped into your passport.

Please write to us onHelpdesk@mathersclarktravel.com and we shall be able to help you promptly.

E-visa is in pdf format. If the pdf file does not open please check if you have pdf reader installed. You can install pdf reader free of charge from the Adobe website https://get.adobe.com/uk/reader

Visa fees include consular/government fees and our service fees. A consular/government fee is the fees charged by consulate to issue the visa. Our service fees include processing your visa application, checking for errors before submission and follow up with the immigration/consulate. It also includes local taxes, VAT and payment gateway charges as applicable.

Visa is a document which allows someone to travel into a specific country and stay there for a set period of time (for leisure or business purpose). Generally, a visa may only be issued at the Consulate of the country or, in some cases, at the border. Stamped Visa is stamped or glued directly into a passport, in some cases immigration issues an E-Visa that does not require physical stamp on the applicant passport.

There are roughly 100 plus countries that issues a stamped visa. In such cases, applicant is required to make a personal visit the consulate or visa center for a Biometric data (fingerprint). The consulate if find appropriate grants the visa and glue the visa page on applicant passport. Please visit our Global Visas page for country list of countries that issues stamped visa.

Some countries, such as, Saudi Arabia, China, Russia, etc. requires a letter of invitation issued by the respective countries (MOFA) Ministry of Foreign affairs, as a pre-requisite for any applicant who intend to travel for business purpose. In other words, letter of invitation is the first step, if applying for a business visa for certain countries.

At this juncture, there are 3 countries that requires the applicant of business visas to arrange for the letter of invitation. Countries that require letter of invitation are Saudi Arabia, Russia and China.

What our clients say

" Many thanks to all of you for your assistance in arranging my visa to UAE in 1 day. I certainly would use you services in fu ture and will also recommend you guys to my colleagues and friends. "

Adriana Hernandez

Director Finance (Costa Rica)

" Just wanted to say big thanks to you guys for making the entire process so smooth and for being so helpful. I have received all 6 visas in time. "

Chad

IT Engineer (Australia)

" Just to let you know guys I have received my visa in time. A big thanks to your Express visa team who helped me getting my visa within 2 days. "

Dwayne Phillip

IT Director (USA)

" I am very impressed with how your chat support team has guided me on every step of my visa application. You guys are doing a n amazing job and I am looking forward to using your services going forward. "

Jo Harvey

Litigation Lawyer (UK)

" Guys sorry for being so pushy. The visa has just arrived, so a huge thanks to you for such a quick turn around. Thanks for s uch a wonderful support, will come back again if I need Visa for UAE. All the best "

Lori Richie

CFO (USA)

" Great job done guys!, I am really happy with your services and will surely recommend you guys to my colleagues & friends for all their UAE visa requirements. "

Steve Fox

Director Finance (UK)

" I did not have time to go to embassy for submitting my documents for Dubai visa application. I was browsing online and I cam e across your website and applied for my visa application online and got it in 3 days. "

Steven Purse

Entrepreneur (Singapore)

" Very pleased to inform you that the Visa has arrived today in my email. I will be pleased to use your services again and will recommend it to my fellows "

Tasneem Lakdawala

BU Head (UAE)

" Thank you guys, I arrived in Dubai today. My friends will be applying for the visa this week and I have recommended they do it via you guys. "

Val Cook

University Principal (Australia)

" Grace in Mathers Clark Travel helped us a lot with everything and made sure we got the correct documents. She is detailed mind and patient. Highly recommend "

Sam Wilkins

Financial Controller (United Kingdom)

" Grace at Mathers Clark Travel was an absolute star in guiding me through the whole process in getting a Schengen visa for Spain! She was swift in her responses to my emails and guided me in getting the correct paperwork. Her colleague Scott too was efficient and enabled the whole process to conclude successfully ! They are an awesome team, and I most definitely will be using this organization again for my future travels "

David Rifani

Marketing Head (Indonesia)

" Edward gave us excellent service. Efficient and quick to reply, even when the immigration printed the visas with the wrong date of birth on them. Edward sorted that out and we had our visas back in time. Worth the stress free hassle. Recommended for Dubai visas. Thanks a lot "

Huang Yu Fan

Business Person (Taiwan)

" Given the current/Covid climate and the complexities of visa applications at this time I decided to save myself the hassle of the research and communication with the Embassy and use Mathers Clark. My allocated consultant was Steve who was very courteous and knowledgeable, providing me with all the necessary information and documents resulting in the timely issue of my visa. I can't fault the service provided. Excellent. "

Maria

Executive Assistant (South Africa)

" I've never used Mathers Clark before, but I've been blown away by the service, from the return/reply to emails by Edward and the fact my visa was practically ready within one day. Correspondence was clear as the requirements which enabled me to obtain my visa with no hassle. I'll certainly be using Edward and Mathers Clark in the future when required "

Craig Michael Lindeboom

Business Person (Australia)

" Right from the beginning John Dee was brilliant. Prior to agreeing with him as my representative he explained everything to me and my wife. What documents we would need to obtain, requirements, length of process etc. We were very impressed with his reassurance and knowledge. He was great at communicating, explaining everything to us even if it was more than once and also being very honest with us. I would highly recommend him. Thank you so much John for reuniting me and my pregnant wife. We are "

Brian & Kim

Sales Head (United Kingdom)

" I got my Saudi invitation letter and visa in time as promised by Robert. Excellent website, information given, personal speedy service "

Scarlet Fisher

Business Person (United Kingdom)

" Despite our full service travel management company saying it couldn’t be done, Imran seamlessly delivered on his promise to source an urgent Indian Business Visa within a tight timescale. He kept me updated throughout the process and took away all the pressure "

Keenan Oswald Mathebula

Executive Assistant (South Africa)

" Fantastic service Nick worked with me during an extreme time crunch (my BRP had only just arrived and I had to change a holiday from Spain to Italy as the Spanish consulate was closed) and helped me get a two year multi entry tourist visa - exactly what I wanted. He insisted on all the right documents, and unsurprisingly the Nick knew his stuff! "

Davinder Singh Darar

Hotel Manager (United Kingdom)

Mathers & Clark E-Services Pvt. Ltd.
C 132, First Floor, Block C, Nirvana Courtyard, Nirvana country, Sector 50, Gurugram, India

helpdesk@mathersclarktravel.com

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